Frequently Asked Questions

Sizing & fit

How do I choose my size?
Cedrow comes in S, M, L and XL based on your everyday shoe size — see the Size Guide.

Left foot or right foot?
The brace is foot-specific. Choose the foot that needs support at checkout.

Will it fit inside my normal shoe?
Yes — it's soft and low-profile, made to be worn inside a regular shoe with no special footwear.

How do I put it on?
Four simple steps: wrap it on, attach the lift strap, adjust the tension, and walk.

Who it's for

Who is Cedrow designed for?
For people whose toes catch or whose foot drags when they walk — often associated with stroke, MS, neuropathy, nerve injury or spine-surgery recovery. Cedrow gently assists the foot's lift on each step.

Do I need a prescription? Is this a medical device?
No prescription needed. Cedrow is a comfort and mobility-support product, not a medical device, and it does not diagnose, treat, cure or prevent any condition. If you have a medical condition, check with your doctor before use.

Trial, guarantee & returns

Is there a trial?
Yes — every order includes a free home trial (30, 90, or 100 days depending on the product — see the product page).

What's the guarantee?
Every product carries a 2-year guarantee.

What's your return policy?
Free returns — and for some products, no need to return at all. Just email support@getcedrow.com and we'll send instructions. See Shipping & Returns.

Shipping

How does shipping work?
Express shipping on every order, in the US and worldwide, with delivery in 7–15 days. Shipping rates vary by product and are shown at checkout.

How do I track my order?
Use our Track Your Order page, or the tracking link we email you.

Is checkout secure?
Yes — checkout is encrypted and PCI-compliant through Shopify.